Eurofins

Senior Problem Analyst

📍 Belo Horizonte, State of Minas Gerais, Brazil ⏰ Full-time

Description

Job Description
Summary
We are seeking an experienced (Senior) Problem Analyst to join an IT organisation supporting multiple IT Solutions critical for Business daily operations. This role is pivotal in driving root cause analysis (RCA) across software and infrastructure layers. You will operate in a high-pressure, mission-critical environment, collaborating with cross-functional teams to eliminate recurring issues and strengthen system resilience.
Key Responsibilities
1. Problem Management
Own end-to-end problem management lifecycle (identification, investigation, RCA, resolution, closure).
Act as coordinator across application, infrastructure, and third-party teams when necessary.
Ensure adherence to ITIL Problem Management process.
2. Root Cause Analysis (RCA) & Continuous Improvement
Perform deep-dive analysis on recurring...
            

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