Service Delivery Manager - IBM - DB2 / EAI
Description
Job Title: Service Delivery Manager - IBM - DB2 / EAI
Location: On-site in Toronto, London (ON), or Winnipeg (MB)
Federal Government Clearance Level Required: None
Vacancy Type: New Position
About Us
Maplesoft Group is currently seeking an on‑site Service Delivery Manager - IBM - DB2 / EAI for our client. This role is on‑site full‑time in any of the following cities: Toronto, London (ON) or Winnipeg (MB).
This role requires onsite presence 5 days/week due to operational and stakeholder engagement requirements.
Position Summary
The Service Delivery Manager (SDM) is responsible for end-to-end service delivery, operational excellence, and client satisfaction across a complex application and platform landscape.
The role owns SLA performance, governance, financial management, risk mitigation, and continuous improvement for business‑critical enterprise systems, while acting as the primary interface betw...