Service Delivery & Operations Manager
Description
About the Role
Chubb is seeking an Operations Manager to serve as the operational backbone of its Engineering Centers in Mexico and Colombia. Reporting to the Head of Engineering Centers, this role ensures that all functional areas execute against their defined strategies with measurable consistency across both centers.
The Operations Manager drives operational excellence through governance, standardization, and performance management, while leading strategic programs that enable the centers to scale effectively. This is a high-impact role that creates visibility, closes execution gaps, and acts as the operational extension of the Head of Engineering Centers in cross-functional and cross-country matters.
The role manages a team of three direct reports: two Operations Analysts (one per center) and one Program Manager.
Key Responsibilities
Operational Governance
Maintain a consolidated operational health view across all functional areas o...