Service Desk Analyst

Location

Ottawa

Language

French and English required

Security Clearance

Secret clearance required

Contract

3‑year onsite contract, start date July 27, 2026

Responsibilities

• Device imaging and provisioning for enterprise laptop refresh and deployment initiatives
• Workstation setup using Windows 10/11, Microsoft Managed Desktop (MMD), Autopilot, Intune, SCCM, and ServiceNow
• Data migration and hardware troubleshooting for deployed devices
• Asset lifecycle tracking and compliance validation
• End‑user support during deployments

Qualifications

• Technology‑related university degree or college diploma
• Minimum 4 years of IT experience, with at least 3 years supporting enterprise laptop refresh projects
• Bilingual in English and French
• Strong expertise in Microsoft desktop environments, Office tools, device ...