ServiceNow Technical Consultant (CSM) (Quebec City)

Alcor Solutions is seeking to hire a ServiceNow Technical Consultant with robust hands‑on expertise in Customer Service Management (CSM), CRM, or Sales & Order Management (SOM). The ideal candidate will possess deep technical knowledge of the ServiceNow platform, a proven track record of designing and implementing scalable solutions, and the ability to work closely with stakeholders to translate business requirements into effective ServiceNow implementations.

Key Responsibilities

• Design, develop, configure, and implement ServiceNow solutions with a focus on CSM, CRM, and/or SOM.
• Collaborate with business stakeholders to gather, analyze, and translate requirements into technical solutions.
• Configure and customize ServiceNow applications, workflows, integrations, and automation capabilities.
• Develop and maintain custom applications, scripts, UI components, business rules, and integrations.
• Participate in solution architecture...