Servicetechniker*in Aufzüge - Region Dübendorf und Volketswil

Customer Relationship Management

• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on‑site communication (callout ETA, job performed, etc)
• Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification
• Accountable for maintaining excellent relationships with the customers, the contact person and end‑users presented on site, by applying the Ambassador attitude
• Accountable for equipment safety and performance
• Accountable for managing the site environment during service operations
• Accountable for identifying site risk and communicating them to the supervisor
• Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
• Accountable for identifying unplanned service repairs based on the equip...