MANN+HUMMEL
Specialist - OM & CS.

📍 Bengaluru, Karnataka, India ⏰ Full-time
Description

Job Description
Role Summary
Responsible for end-to-end order management and customer support, ensuring accurate processing, timely delivery, and effective resolution of customer queries while collaborating across teams and maintaining high service standards.
Main Tasks
Operational Duties:
Process and manage complex customer orders, inquiries, and complaints end-to-end
Enter and validate orders in ERP systems (SAP/S4 HANA or equivalent) including pricing, availability, and order details
Manage complete order lifecycle: order entry → confirmation → fulfillment → delivery tracking
Handle order exceptions such as changes, cancellations, returns (RGA), and credit notes
Monitor open orders/backorders and proactively resolve delays
Act as the primary customer interface via email/calls and provide timely updates on order, shipment, and delivery status
Resolve customer i...
            
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