Sr Continuous Improvement, ACES (Amazon Customer Excellence System) BR Ops

Description

As an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at Amazon Logistics, Amazon's last-mile delivery arm, where we deliver smiles to our customers everyday.

Responsibilities

• Be the Subject Matter Expert (SME) on all operational processes
• Lead process integration efforts at Delivery Stations (DS)
• Lead Continuous Improvement initiatives
• Own and manage change on a granular level
• Perform audits to ensure continuous SOP adoption and eliminate defects and deviations
• Work with teams both Under the Roof (UTR) and On the Road (OTR) to identify opportunities for improvement
• Ensure we are always delivering the best possible service to our customers

A day in the life

You wil...