Supervisor for Transaction Processing at AGF

Lead the Exceptions Processing team at AGF Management Limited, ensuring seamless estate and group account operations with a focus on service excellence. This supervisory role blends leadership with effective client interaction.
In this position, you will guide daily workflows and client interactions related to estate accounts and group plans at AGF Investor Services. As a Supervisor, you will drive performance, optimize operations, and develop a high-performing team while maintaining a client-centric culture for transaction processing.
Key Responsibilities:
• Oversee daily workflows and client interactions
• Ensure timely resolution of inquiries and transactions
• Monitor key performance indicators for service quality
• Lead and coach team members for performance improvement
• Collaborate with internal partners to address service gaps
Requirements:
• Experience in financial services or contact centre operations
• Proven leadership in coaching and managing ...