Quorum Software
Responsible for the triage of customer reported issues, identifying, documenting and configuration recommendations of software defects within SLA timelines Work closely with our product and engineering teams to provide detailed problem descriptions of customer incidents Participate in the configuration, enhancement, and testing phases associated with software changes I...
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Support Consultant - QLS (Hybrid Work Schedule)
Description
Overview
This individual will be a member of a team focused on providing technical support and timely, effective solutions to complex business problems through the troubleshooting, triaging, and testing of our energy-specific software applications. The individual should have a strong desire for continuous learning and growth of technical and functional skills with the aspiration to leverage these skills to provide a positive customer experience. The role requires extensive interactions with customers via written and verbal communications.
Responsibilities