Support Engineer 1 - Tms

Job Title: Support Engineer I (TMS Operate)OverviewBlue Yonder, a leading AI-driven Global Supply Chain Solutions Platform Provider and one of Glassdoor's Best Places to Work is seeking a talented Support Engineer I to join its TMS Operate Team.Blue Yonder's TMS Operate Team (Support Services)- Responsible to work with global functional & technical teams under various customer engagements to gather and understand the technical / functional reported issues/problems and drive towards solutions and fixes- The team currently comprises of 70+ global associates across US, India (COE) and is composed of Technical Architects and Solution ExpertsSupport Engineer's Scope of Work- Understand the technical end-to-end architecture of a customer ́s Blue Yonder TMS solution through early engagement and knowledge transition from the implementation teams- Lead technical upgrades and rollouts, by providing assistances on change requests and other technical troubleshootingWhat you'll do - Responsibili...