Parsons Corporation

Team Lead - Customer Service

📍 Markham, Ontario, Canada ⏰ Full-time

Description

Description
We are seeking aCustomer Service Team Leadto join our dynamic team in Markham. In this role, you will act as a key facilitator, ensuring that our team delivers exceptional customer service in a fast-paced Contact Centre environment. You will play a critical role in supporting our customers and assisting Program delivery partners to achieve their goals.
As a Team Lead, you will also be responsible for fostering team member growth and effectiveness through leadership, coaching, motivation, and mentoring.
You will be accountable for:
Manage multiple tasks and deliverables that come up through the life of a project
Plan and execute industry outreach campaigns (live and in-person)
Develop and edit communication materials, presentations, and videos
Prepare and deliver project progress reports
Attend and present at client meetings
Lead a customer centric, motivated, and high performing suppor...
            

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