Just Energy

Team Leader - Account Management

📍 Mississauga, Ontario, Canada ⏰ Full-time

Description

Description
Team Lead, Account Management
Location: Mississauga, Canada
Role Overview
The Hudson Energy Account Management, Team Lead is responsible for leading the regional Account Management team to deliver a high-quality customer experience and achieve key performance metrics. This role focuses on people leadership, performance management, and continuous improvement to meaningfully differentiate the Hudson customer experience.
Key Responsibilities
Lead and manage a team of 8–12 Account Managers with full accountability for daily operations and performance
Coach, develop, and onboard team members to ensure consistent service excellence
Monitor individual and team performance using KPIs (AHT, SLA, CSAT, QA scores, adherence, productivity)
Conduct call monitoring and provide structured feedback
Identify performance gaps and implement improvement plans
Ensure team meets or exceeds...
            

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