Paymentus
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Technical Account Manager at Paymentus
Description
Elevate your career as a Technical Account Manager with Paymentus, providing crucial support to National Accounts. Collaborate across teams to meet client needs and resolve issues effectively.
As a key member of the Account Management Team, you will liaise between clients and internal teams, ensuring operational and technical requests are met. Your duties will include understanding client setups, troubleshooting alongside product support, and presenting monthly SLA reports. You will also support the Account Director in important meetings and contribute to root cause analyses for enhanced service delivery.
Key Responsibilities:
• Understand client infrastructure and API setups
• Provide updates during troubleshooting incidents
• Create monthly SLA reporting for clients
• Conduct product demos and support QBRs
• Review RCA documentation with client stakeholders
Requirements:
• 3-5 years in electronic billing and payment industry
• Experience in a technical l...
As a key member of the Account Management Team, you will liaise between clients and internal teams, ensuring operational and technical requests are met. Your duties will include understanding client setups, troubleshooting alongside product support, and presenting monthly SLA reports. You will also support the Account Director in important meetings and contribute to root cause analyses for enhanced service delivery.
Key Responsibilities:
• Understand client infrastructure and API setups
• Provide updates during troubleshooting incidents
• Create monthly SLA reporting for clients
• Conduct product demos and support QBRs
• Review RCA documentation with client stakeholders
Requirements:
• 3-5 years in electronic billing and payment industry
• Experience in a technical l...