Technical Dispatch - Calgary/Red Deer

Want to be on the leading edge?

• Are you passionate about IT and helping humans get the most from their technology?
• Do you want to work in a highly collaborative company where you’re learning like crazy with a team to back you up?
• Do you want to have fun working in a fast-paced setting, and know that you’re making a difference?

CORE RESPONSIBILITIES:

• Priority #1: Help humans get their jobs done with technology;
• Act as the central point of coordination between clients and technical teams;
• Receive, triage, and prioritize incoming service requests based on urgency, impact, and SLAs;
• Perform basic technical work on service requests, including password resets, user account updates, software installs, basic troubleshooting, and standard change requests;
• Resolve straightforward issues independently and escalate more complex issues to the appropriate technician...