Onico Solutions
Provide analysis incidents and/or a solution to it in order to restore service
Perform remote troubleshooting, installation and repairs using remote support tool
Communicate degraded and interrupted services (to client) along with providing alternatives for continued operation.
Administer and maintain end user accounts, permission, and access rights.
Ensure network connectivity of all workstations
Monitor performance of manageable key infrastructure components such as file and print servers, printers, routers, switches & hubs.
Move, add and/or update end user technology-related devices which include updating Configuration Items
Populate and administer knowledge base and other ...
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Technical Support Analyst
Description
Technical Support Analyst
The Technical Support Analyst is responsible for providing technical support via phone, email or deskside for our client’s end users and systems.
Responsibilities