Onico Solutions
2-4 years of experience in technology support roles
2-4 years of experience working in a Service Desk environment is preferred Ability to effectively translate technical information and procedures to customers
Troubleshooting and analytical skills with capacity to accurately identify and assess problems before providing accurate solutions
Dedicated to providing quality customer support to consistently meet customer expectations by providing service beyond expectation
Excellent communication, both written and verbal, interpersonal skills with ability to listen effectively, respond appropriately, and maintain mutual comfort lev...
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Technical Support Analyst
Description
Technical Support Analyst
The Technical Support Analyst is responsible for providing technical support via phone, email or portal to enterprise customers for their IT issues.
Qualifications
Work Experience
Specific Competencies: