American Express Global Business Travel
Provide Level 2 technical support for Amex GBT travel booking, Travel Counselor servicing, and corporate applications Manage incident, case, and request resolution with timely acknowledgment, prioritization, communication, and escalation Respond to critical incidents (P1/P2) within defined SLAs Participate in incident bridges, triage, and service disruption communications Monitor global ticket queues for SLA compliance and metrics tracking
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Technical Support Analyst
Description
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
This is a 24/7 operational Hybrid role with 2 to 3 days in the office that offers necessary training and mentorship to develop your technical support capabilities
What You'll Do:
Technical Problem-Solving