Technical Support Engineer L1/l2

Position based in Aguascalientes, Mexico (remote).
- Ocasional office work.
**Responsibilities**:
- Conducting client discovery calls to gather client requirements.
- Designing, developing, deploying, and testing solutions for clients.
- Providing on-going support, professional services, and consulting to clients.
- Providing Level 1 and Level 2 technical support to clients by responding to help desk calls and tickets.
- Conducting in-person and virtual training sessions for clients.
- Deliver platform demonstrations for sales prospects.
- Working with clients and the development team to identify platform bugs and enhancements.
Required skills
- Passion for providing outstanding customer service
- Process analysis and development expertise
- Exceptional presentation skills, strong verbal and written communication skills
- Exceptional interpersonal skills.
- Ability to present ideas in a clean, user-friendly way.
Preferred skills
- Abil...