CAT inc
The Technology Support Technician will receive all technology requests (via ticketing system, phone or in person)
Ensure all requests are recorded in ticketing system
Resolve requests for application support, access related requests, ad hoc report requests, etc.
Transfer requests for enhancements, programming or complex troubleshooting to appropriate team
Manage operational recurring tasks (backup, EDI reports analysis, running reports, etc.)
Manage technology access (Network, emails, AS400, phones, access control cards, etc.)
Communicate with vendors to follow up on requests Excellent Communication Skills
Ability to work under pressure and frequent priority modifications
Organizational skills
Motivated to learn Computer Science Degree <...
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Technology Support Technician | C.A.T. North America
Description
Role
Skills and Expertise
Requirements