Telefony Analyst (San Pedro Garza García)

Responsibilities

• Manage Telecom Operations: Oversee general telecom systems for N.A. and APAC, including call centers, cellular contracts, and ISP services for over 9,000+ endpoints, 14,000+ users, and 90+ locations in 40+ countries.
• Optimize Telecom Processes: Continuously develop and improve telecom processes, including automation and system enhancements.
• Vendor Management: Serve as the main point of contact with telecom vendors for procurement, cost savings, and service management.
• Cost Management: Analyze telecom expenses, implement cost-saving measures, and report on savings and improvements.
• Compliance and Security: Ensure compliance with internal telecom policies and external regulations. Manage security aspects related to telecom services.
• Support Transition Projects: Lead and support telecom transition projects, including the rollout of new systems or providers.
• Reporting: Prepare and present monthly tel...