Tier 2 Help Desk Analyst - Toronto

Overview

If you answered yes to all the above, we want to talk to you! We’re seeking a highly skilled IT professional for a critical Tier 2 Tech Support Analyst role. Our help desk team is the heart of the company. You are called to provide IT support to our health care professionals requests coming in via email, phone, or our client portal. We strive to take the worry out of our clients so they can provide the best care to what matters the most, their patients! Beyond having good technical knowledge, we are looking for team members who can communicate effectively, understand the client’s problem, and explain its solution. Uncompromising client focus is what has made the company successful and is required from all our staff!

Key Responsibilities

• Monitor Help Desk for tickets assigned to the queue and process first-in first-out based on Priority
• Provide first level contact and convey resolutions to customer issues