BlueBird iT Solutions - A WELLSTAR Company
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Tier 2 Technical Support Analyst Role
Description
Become a Tier 2 Technical Support Analyst at BlueBird IT Solutions Inc. This role emphasizes IT support for health care experts via email, phone, and client portals, focusing on client care.
We seek an experienced IT professional with a minimum of four years in help desk roles for this critical position. You will utilize your technical skills, communication abilities, and problem-solving expertise to support our health care clients effectively. Ensuring clients receive prompt and efficient solutions is paramount to our mission.
Key Responsibilities:
• Monitor Help Desk tickets and process based on priority
• Provide resolutions for customer issues effectively
• Assist Tier 1 technicians with escalated queries
• Walk customers through problem resolution steps
• Ensure thorough documentation and ticket closure
Requirements:
• Minimum 4 years experience in IT support
• ITIL v3 Foundation or relevant certifica...
We seek an experienced IT professional with a minimum of four years in help desk roles for this critical position. You will utilize your technical skills, communication abilities, and problem-solving expertise to support our health care clients effectively. Ensuring clients receive prompt and efficient solutions is paramount to our mission.
Key Responsibilities:
• Monitor Help Desk tickets and process based on priority
• Provide resolutions for customer issues effectively
• Assist Tier 1 technicians with escalated queries
• Walk customers through problem resolution steps
• Ensure thorough documentation and ticket closure
Requirements:
• Minimum 4 years experience in IT support
• ITIL v3 Foundation or relevant certifica...