TLD Systems Engineer- Internal

Position Summary

We are seeking innovative, customer‑focused people to join our Lethbridge, Alberta team! A full‑time TLD Systems Engineer is responsible for the design, configuration and integration of IT solutions. The role supports IT projects and provides Tier 1 and Tier 2 support both remotely and on‑site at client locations.

Responsibilities

• Maintain company ticketing and project update tools in a timely manner.
• Actively record time and notes for each project or service ticket in the company ticketing system.
• Design IT system solutions and specifications to deploy, integrate, and test systems to meet business needs.
• Apply technical and business knowledge to plan, schedule, and prepare integrated business solutions.
• Produce and provide appropriate documentation for Statements of Work (SOW), project proposals, Infrastructure Assessments, etc.
• Provide estimates and track progress of assigned pr...