Transport Customer Experience Appointment Rep

Monday to Friday from 07:00 to 16:00

$18,000 MXN Monthly Non-negotiable

In-person work, Torre 2 Plaza Uptown Juriquilla

Under close supervision, performs a limited variety of clerical duties for functional groups involving compiling and arranging data, making standard computations, processing and coding documents, maintaining records and files, and booking customer deliveries.

Key Responsibilities:

• Accurately schedule and reschedule all loads awarded by the customer using proper reason codes to ensure timely delivery and maximize customer satisfaction

• Track trailer pools to see if customer has available empties to determine scheduling

• Provide documentation to validate customer disputes

• Monitor customer’s freight for potential resets and reschedules to avoid penalties from customer and to provide the best possible service

• Resolve appointment requests for key customers with delivery dates within locked...