US Medical Contact Center Oversight and Strategy Lead (100% Remote)

Our client, a world leader in biotechnology and gene therapy, is looking for an US Medical Contact Center Oversight and Strategy Lead (100% Remote). Job Duration: Long Term Contract (Possibility Of Extension) Pay Rate : $96/hr on W2 Company Benefits: Medical, Dental, Vision, Paid Sick leave, 401K Seeking an experienced professional to oversee the US Medical Contact Center vendor and drive operational excellence across Medical Information, Adverse Event Intake, Trial Information Support, and Compassionate Use programs. This role is responsible for vendor governance, performance management, compliance, financial oversight, and leading digital transformation initiatives, including AI-enabled customer service solutions. Key Responsibilities Oversee day-to-day operations and governance of the US Medical Contact Center vendor. Monitor vendor performance, KPIs, SLAs, and drive continuous process improvements. Ensure compliance with GCP, GVP, regulatory requirements, and audit readiness. Manag...