User Support Specialist II

Vancouver Police Department

User Support Specialist II

Competition #

Section : Infrastructure & Client Support Services Unit, Information & Communication Technology Section

Location : 3585 Graveley Street, Vancouver

Status : Temporary full-time

Duration : Approximately one year (Assignment may be extended or reduced for operational reasons or due to circumstances that could not be foreseen at the time of posting)

Hours of Work : Nine days per fortnight

Salary : Pay Grade 24 – $42.04 to $49.65 per hour

Competition End Date : Tuesday, July 7, 2026

Responsible for responding to a variety of client support and service requests from the VPD.

Essential Duties

• Receives and prioritizes user requests for assistance or information and handles service requests such as new equipment & hardware/software installs or replacement