Videoconference Support Engineer (Santiago de Querétaro)

Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.

Required Skills

• 4–8+ years in CPaaS, UCaaS, cloud communications, or platform support
• Strong expertise in Cisco Webex CPaaS architecture
• Hands‑on experience with REST APIs, webhooks, OAuth, JSON
• Deep understanding of enterprise messaging ecosystems and regulations
• Experience with security, compliance, and audit readiness
• Ability to lead customer discussions and technical escalations

Key Respons...