Visa Direct Client Services Manager Role Toronto

Shape client services as a Client Services Manager with Visa Direct. In this hybrid position, you'll enhance client experiences through strategic management of Platinum accounts. Join Visa's dedicated Service Management team, where you will be responsible for maintaining and evolving client relationships.

Your ability to understand client processes will allow you to implement tailored improvements efficiently. This role involves leading service reviews and advocating for customer needs to promote service excellence in Visa Direct.

Key Responsibilities

• Manage client service performance and enhance experience
• Lead by example to cultivate a culture of excellence
• Facilitate process automation and improvements
• Act as escalation point for operational issues
• Build a team-oriented relationship with account management

Requirements

• Minimum 5 years in payments or service management
• In-depth ...